Sagun Saru

Bachelor of Science, Information Systems

2010 - 2014

University of Maryland Baltimore County (UMBC), Baltimore MD

Master of Science, Information Systems

2015 - 2018

University of Maryland Baltimore County (UMBC), Baltimore MD

ServiceNow Certified System Administrator

2019 - Present

Web Developer Intern

October 2012 - April 2014

White Marsh Acupuncture – White Marsh, MD

• Redesign and developed various websites using Twitter Bootstrap framework.
• Implemented SEO techniques and Google Analytics tool on various websites.
• Updated and maintained websites on ongoing basis.
• Entry tracking and spreadsheet of medical practice data, data entry, and retrieval.

Undergraduate Research Assistant

Fall 2013

UMBC – IS Department – Baltimore, MD

• Development mobile application prototype for Android platform (using App Inventor) targeted to the needs of individuals with Alzheimer’s Design.
• Designed an application that monitors activity and user behavior, which can be used to support patients, caregivers, and clinicians.
• Developed mobile user interface development and report writing skills.

Web Developer Intern

Summer 2013

Gloja Inc. – Baltimore, MD

• Created multiple functioning websites for each of Gloja Inc. brand operations.
• Debugged and removed errors from and updated company websites and company publications.
• Researched and implemented web development techniques.
• Facilitated technical support for Gloja Inc. websites.

Software Developer

October 2019 - Present

Accenture Federal Services - Arlington, VA

• Providing software configuration and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, and custom scripting.
• Perform ServiceNow Application Configuration.
• Develop custom code for ServiceNow application modules.
• Develop and modify ServiceNow workflows, forms, lists, business rules, Portal widgets, tables, and menus.
• Create and update documentation for ServiceNow code and configurations.
• Work closely with functional team to understand customer requirements and build solutions to meet those requirements.

Senior Consultant

January 2019 - October 2019

Deloitte Consulting LLP – Arlington, VA

• Maintain and administer ServiceNow instances that were dedicated for the project.
• Create business rules, data model, portal widgets, workflows, and client scripts as per business requirements.
• Design and develop ServiceNow Service Portal landing page.
• Implement ServiceNow Software Asset Management (SAM) application to support asset management for multiple departments.
• Integrate ServiceNow’s applications with external applications using REST.
• Provide frequent updates and conduct demos on project deliverables to the clients.

Software Engineer

August 2018 - December 2018

Department of Defense – MD

• Design, develop, troubleshoot and debug software applications.
• Analyze user/customer requirements related to software and/or software system designs.
• Develop functional, operational, or user requirements.
• Perform high-level design, specifying system and component performance and interface requirements.
• Identify new and existing products, technologies, and/or architectures to solve design, development, and operational problems.
• Identify and assess organizational, business, or user needs, constraints, and requirements as they relate to the system, process, or structure being designed.
• Provide timely and accurate responses to requests for assistance, information, products, or services.
• Consult with coworkers, management, and contractors for technical, operational, or managerial advice or guidance.

Software Developer

August 2014 - August 2018

Harford Mutual Insurance Company – Bel Air, MD

• Design, develop, and implement software applications such as Billing System, Policy Admin System and various other applications.
• Work closely with B.A. and business users for gathering design and requirements, business rules, and workflow of the application.
• Work with Relational Database System such as SQL Server to create SQL scripts to facilitate the data in/out flow.
• Participate on daily stand-ups, sprint planning, sprint review and sprint retrospective as a part of scrum team.
• Experience with web services technologies using SOAP and REST.
• Responsible for defect/bug fixes in all the existing applications.
• Responsible for providing development estimates and code reviews.
• Experience in the area of commercial insurance industry, different line of business (such as General Liability, Crime, BOP, Commercial Property, Workers Comp. and etc) and worked with rating algorithms.

Web Developer

January 2012 – August 2013

Netcryptic – Baltimore, MD

• Worked with a team to redesigned foosball.com legacy website using Twitter Bootstrap framework and Expression Engine content management system.
• Designed layouts markup from scratch for e-commerce store GiftInNepal.
• Designed website and mobile site from scratch for Mikie’s Pizza store.
• Maintained various websites and designed graphics for use in websites.